Printable Mobile Automotive Electronics & Diagnostics Service Agreement

Our base location is on Powerline Rd, near the West Palm Beach County line in Florida. See Section 6.1 (Service Area) below for an overview of our standard service area.

The Travel Fee consists of a base travel charge and a mileage charge for the round-trip distance, plus applicable sales tax. A base Travel Deposit is required to schedule an appointment and is applied toward the Travel Fee. This deposit is separate from the Appointment Reservation Deposit described in Section 5.4, as well as diagnostic and repair charges. Travel fees apply to each scheduled visit, and more than one appointment may be necessary to complete a repair.

For regular appointments, only the base Travel Deposit is required in advance. The remaining mileage charge becomes payable when the technician arrives on-site, along with any additional charges due before work begins. For distances exceeding 25 round-trip miles from our base location, or locations outside our standard service area, the full Travel Fee must be paid at the time of reservation via Zelle or credit card (under certain conditions).

This policy helps ensure availability and avoid long-distance no-shows. Standard travel time is estimated using general mapping services such as Google Maps. If actual travel time exceeds the estimate due to traffic congestion, road closures, or other delays, the additional time may be billed at the applicable hourly rate. The appointment time selected by the customer may affect the Travel Fee, as traffic conditions vary throughout the day.

Unless under special circumstances, distances exceeding 50 round-trip miles are generally not considered cost-effective for our customers, as the Travel Fee may exceed the value of the service provided.

Refund Policy: The Travel Deposit and any prepaid Travel Fees are generally nonrefundable. However, they will be fully refunded if Speedy Pit Stop cancels the appointment or is unable to provide service. If the customer cancels or reschedules the appointment, SPS may retain the amount already paid to cover travel planning and related costs.

Submitting an estimate request does not authorize any paid services. Once the customer accepts an SPS estimate, the customer authorizes the diagnostic, repair, or other services described in that estimate.

Estimates are generally valid for up to 5 days, but the time may vary depending on circumstances. Prices are subject to change if additional repairs or parts are necessary.

5.4 Appointment Reservation, Cancellation and Rescheduling Policy

An Appointment Deposit, which includes a Reservation Deposit (plus applicable tax), is required to secure your appointment. The Reservation Deposit is applied toward your final invoice and is separate from the Travel Deposit described in Section 5.2.

The Reservation Deposit is fully refundable if the appointment is canceled with at least 72 hours' (3 days) notice before the scheduled appointment time. Appointments may also be rescheduled at no charge with at least 72 hours' notice, subject to date and time availability.

Cancellations and rescheduling can significantly impact our operations, disrupting carefully planned schedules and requiring us to reorganize workflows. This can result in lost revenue and unused time that could otherwise have been allocated to other customers.

The following cancellation or rescheduling fees are deducted from the Reservation Deposit based on the advance notice provided. Applicable amounts will be specified in your estimate:

48 to less than 72 hours in advance: Cancellation or rescheduling fee applies.
24 to less than 48 hours in advance: Cancellation or rescheduling fee applies.
Less than 24 hours in advance: Cancellation or rescheduling fee applies.
Short-Notice Booking (within 12 hours of the scheduled appointment): A separate cancellation or rescheduling fee applies, regardless of when cancellation or rescheduling notice is provided.

If an appointment is canceled, any remaining Reservation Deposit balance may be refunded at the customer's request or retained as credit toward a future appointment.

If an appointment is rescheduled, the remaining Reservation Deposit balance will be applied toward the new appointment. Any amount necessary to restore the deposit to the required level must be paid before the new appointment can be confirmed.

(Full details will be included with your estimate)

If a technician arrives at your location and is unable to perform the service due to reasons including, but not limited to, lack of access, an unsuitable work location, the vehicle not being available, a customer no-show, the customer declining or postponing the service, or any other circumstance beyond the technician's control, a Late Cancellation Fee will be charged in addition to any other payable charges and fees.

It is the customer's responsibility to provide a suitable and safe location for the service to be performed.

The technician must have proper access and authorization to complete the service at the specified location.

On-location repairs must be permitted by the property owner or Homeowners Association (HOA), if applicable.

If the vehicle needs to be lifted for inspection or repair, it must be on a level cement or asphalt surface, such as a parking space, driveway, garage, or shop.

For a comprehensive list of services offered, please visit the Services page.

However, please be advised that we do not perform the following services or repairs on-site in a mobile setting. In certain circumstances, other arrangements may be possible:

Ensure that your vehicle is accessible and that any necessary permissions are granted to the technician.

You must supply the complete vehicle's key and remote or key fob to the technician as the case may be. The items will be returned after your final payment has been made.

The vehicle must be properly licensed, insured, clean and safe to drive. Vehicles with strong or intrusive odors, such as cannabis, garbage, or similar smells, cannot be worked on until the issue has been addressed. Please ensure the vehicle has sufficient fuel for testing as needed.

While we appreciate your interest, allowing the technician to work without interruptions will help complete the repair more quickly and efficiently, ultimately reducing costs for you.

Please note that the technician works independently, and all repairs are performed solely by the technician.

For safety, liability, and efficiency reasons, we kindly ask that the vehicle owner and any bystanders refrain from standing nearby or observing while work is in progress.

SPS may select and use the parts and materials reasonably necessary to perform the authorized work within the agreed charges. Any additional work or charges beyond the accepted estimate require the customer's prior authorization.

Your vehicle may remain inoperable for several days to allow time for diagnosis, ordering and receiving parts, and completing the necessary repairs. For the best quality of service, please avoid pressuring the technician for a completion time while work is in progress. Even asking for a specific completion time can unintentionally create pressure, as the technician may try to honor the stated time and feel compelled to rush parts of the repair process, potentially allowing less time for final verification and increasing the possibility of errors. We understand that you need and want your vehicle back as soon as possible, but our priority is to provide safe, reliable service and complete the work properly the first time.

Customers should not plan to use the vehicle until service has been completed and the vehicle has been released by the technician. An estimated service time, such as one hour, refers to the anticipated amount of service time required and does not guarantee that the vehicle will be ready for use within that period. Delays may occur due to diagnosis, testing, parts, unexpected conditions, or final verification. Please make alternate transportation or scheduling arrangements as needed and do not rely on the vehicle being available until the service is confirmed complete.

While we aim to complete all repairs, some situations may require components to be brought to a specialized electronics work station for detailed inspection or service. We appreciate your patience as we take the necessary steps to ensure safe, high-quality repairs.

If you request to keep replaced parts, a core charge may be applied. You will be responsible for the proper disposal of such parts in accordance with applicable laws and regulations.

Our appointment date and time are for mobile services scheduling or for dropping off your vehicle at a designated location. Work on your vehicle may or may not begin immediately. Please note that we do not have facilities for customers to wait while their vehicle is being serviced. We kindly ask that you plan ahead to leave the location during the service and return once your vehicle is ready. We're happy to assist with transportation if needed. Travel or rideshare fees may apply.

SPS shall not be liable for loss of or damage to the vehicle or its contents resulting from theft, fire, vandalism, weather events, natural disasters, or other causes beyond its reasonable control.

SPS shall not be held responsible for any delays or inability to perform services due to circumstances beyond its control, including but not limited to rain, strong winds, natural disasters, war, governmental actions, or disruptions to internet and cellular services. In such cases, we will reschedule your appointment.

Vehicle may or may not be ready on the same day. After service work is completed, customer may have 3 days to pick up the vehicle before a daily $75 storage fee becomes applicable.

DIAGNOSTICS ARE AN ESSENTIAL AND INTEGRAL PART OF THE REPAIR PROCESS AND HELP AVOID UNNECESSARY PART REPLACEMENTS, POTENTIALLY SAVING CUSTOMERS MONEY. NO GUARANTY IS IMPLIED WITHIN THIS CHARGE. ADDITIONAL CHARGES MAY APPLY DEPENDING ON THE COMPLEXITY OF THE DIAGNOSIS. WE WILL ALWAYS SEEK CUSTOMER APPROVAL BEFORE PROCEEDING WITH ANY CHARGES FOR REPAIRS, SERVICES, DIAGNOSTIC WORK, OR ESTIMATES. SINCE DIAGNOSTICS MAY INVOLVE DISASSEMBLY, SOME REPAIR STEPS MAY ALREADY BE INITIATED, AND PARTS COULD BE REPLACED AS PART OF THE DIAGNOSTIC PROCESS IF NECESSARY. THIS CHARGE MAY EXCLUDE PARTS AND FINAL REPAIR COSTS, BUT INCLUDES REASSEMBLY IF REPAIRS ARE NOT APPROVED. IN SOME CIRCUMSTANCES WHERE THERE ARE ONLY MINOR ISSUES, REPAIR MAY ACTUALLY TAKE PLACE DURING AND AS PART OF THE DIAGNOSIS, IN WHICH CASE NO ADDITIONAL CHARGE IS NEEDED.

IF SPS IS UNABLE TO PERFORM IN-HOUSE ALL OR PART OF THE REPAIRS IDENTIFIED IN THE DIAGNOSIS, SPS MAY SUBLET THE WORK TO ONE OR MORE THIRD PARTIES OF ITS CHOICE OR ELECT TO DECLINE THE REPAIR AT ITS SOLE DISCRETION. EXAMPLES OF THIS INCLUDE MACHINE SHOPS, ELECTRONICS REFURBISHING SPECIALTY SERVICES, OR ANY OTHER SERVICE PROVIDERS, SUB-CONTRACTORS, OR DEALERSHIP DEEMED APPROPRIATE.

The customer authorizes the services, materials, and any sublet work included in the accepted estimate, acknowledging that certain components may break or become damaged during diagnosis or repair despite reasonable care. Such conditions may require additional repairs or replacement parts at the customer's expense, subject to prior authorization of any additional charges.

Additional conditions may be discovered during diagnosis, disassembly, or repair, including hidden or pre-existing problems, worn or fragile components, previous repairs or modifications, factory assembly issues, and parts that do not fit or perform exactly as expected. These conditions can require additional service time, materials, replacement parts, adaptation, or revised repairs beyond the original estimate. Parts availability and reliability can also affect the repair process.

Furthermore, customer understands that this estimate does not include the repair or replacement of unforeseen adjacent items that may require servicing. While this is especially common with older vehicles, it is not limited to them, and newer vehicles are not exempt. Current engineering, manufacturing, and assembly practices can introduce issues even in brand new vehicles that can lead to additional repair costs. Hidden issues, problems, or pre-existing conditions may be uncovered during the course of the work, regardless of a vehicle's age. If a defect is discovered during or after a repair, it does not automatically mean it was caused by our work. Coincidences do happen, parts can fail unexpectedly at any time, whether a vehicle is being worked on or sitting idle. Discovering an issue simply means it existed or developed, not that it was introduced.

Rust, old or worn parts, items that have been previously worked on or modified, stripped bolts and worn fasteners, wrong parts fitted, and difficult-to-obtain components are all examples of time-consuming situations that can result in higher service and repair costs. Newer vehicles can present similar challenges, including factory assembly defects, fragile, deformed, or easily damaged plastic assemblies that no longer fit properly, and tightly packaged components that require extra time to access.

Plastic composite, rubber components, and other materials throughout the entire vehicle are affected by age, heat cycles, their inherent quality, and temperature fluctuations, which can make them fragile. This applies to items in the engine bay, cooling system, interior, chassis, suspension, electrical housings, wiring, underdash, and underbody areas. Because of these factors, such materials may crack, break, deform, wear out, or even disintegrate during procedures that require disassembly or handling. In addition, some components are designed for one-time use and must be replaced if removed, even if they appear to be in good condition.

Customer understands that Speedy Pit Stop will not be held liable for the above types of component failures, and that in the event of such, we will provide customer with a revised estimate to include the replacement of the failed components.

New replacement parts, whether aftermarket or OE, may not always perform or fit exactly like the original component. Variations can occur due to differences in molding, mounting points, or tolerances, as well as connector types, wire lengths, pin configurations, sealing surfaces, or alignment tabs. In some cases, parts may arrive with missing or incorrect hardware, slightly altered housing shapes, or changes in internal circuitry that prevent direct installation. When such issues arise, it may be necessary to modify, rework, or adapt the new part to ensure proper fit and function. If additional time or materials are required to complete this process, SPS will obtain the customer's approval of the additional charges before proceeding.

While every effort is made to source the highest quality replacement parts, overall part reliability and manufacturing standards have declined in recent years. Some components may only meet minimum commercial requirements or may be unavailable. Warranty coverage can only be extended to the extent that the sourced parts are deemed reliable.

If customer cancels services prior to their completion for any reason, a tear down and reassembly fee will be applied, depending the vehicle's state of disassembly upon cancellation, plus any replacement parts already installed or necessary for reassembly.

Customer authorizes SPS to operate, move, road test, and otherwise handle the vehicle as reasonably necessary for diagnosis, inspection, verification of repairs, and delivery. All such operation shall be at the customer’s risk.

If additional work is authorized and performed that is not included in the current estimate, all terms and conditions outlined above shall apply equally to such additional work. These terms shall carry over regardless of whether a separate or revised estimate is issued, unless expressly stated otherwise in writing.

Customer information, including names, addresses, and vehicle identification numbers (VINs), will be kept confidential. Such information may be disclosed only as necessary to provide requested services, identify and order parts, access vehicle service information, process payments, comply with legal obligations, or with the customer's authorization. See our Privacy Policy for details.

Speedy Pit Stop may photograph or record vehicles to document their condition and services performed. By authorizing service, the customer permits Speedy Pit Stop to use non-identifying vehicle photographs, videos, factual descriptions of services performed, and anonymous customer feedback on its website, social media, and other promotional materials.

Customer names, license plate numbers, VINs, and other personally identifiable information will not be disclosed in promotional materials. See our Privacy Policy for details.

SPS may terminate this agreement or suspend services at any time for any reason.

You may terminate this agreement by ceasing to use SPS services, provided there are no outstanding services or payments under your account.

You may not assign this agreement or any rights or obligations herein without SPS's prior written consent.

These Terms, together with any referenced agreements, rules, policies, warranty, and guidelines, constitute the entire agreement between you and SPS. Additional terms and conditions may be disclosed at the time of execution or electronic acceptance of services, and such terms, together with publicly posted policies on this site, shall form part of the binding agreement between you and SPS.

By submitting an estimate request, scheduling an appointment, or utilizing SPS services, you acknowledge that you have read and understood the terms of this agreement and agree to be bound by the provisions applicable to your request or authorized services.

SPS services are available only to individuals aged 18 or older. By using our services, you represent that you are at least 18 years of age.

SPS reserves the right to modify these terms and conditions at any time for future services without prior notice. Any changes will be effective immediately upon posting on this website.

Extended Area